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1. Define the problem

Defining the problem (or framing the problem) is about identifying the right problem: identifying the key question as well as its environment, and summarizing all the relevant information in a problem identification card.

Manage your confirmation bias

Confirmation bias—seeking and interpreting evidence partially so as to support one’s beliefs—is so destructive that it can render your analysis useless. And chances are, you are a victim of it. Raymond Nickerson, a psychology professor at Tufts University, found evidence of confirmation bias in a number of disciplines. (His 1998 […]

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