Avoid describing processes in “how” trees… There are two ways to answer to a “how” question. The first is to describe one particular solution process to reply to the question (e.g. to the question “how to go from NYC to London?”, reply: first, choose an airline; second, buy a […]
Effective problem-solving requires you to be deeply logical, as much in your thinking as in your communication. The good news is that a few basic rules can help you at both stages. To guide our conversation, I have embedded a presentation that we use in our professional abilities workshops at UDEM and […]
Mutually exclusive and collectively exhaustive (MECE) thinking ensures that you consider all solutions to your problem exactly once.
To solve your problem you need to ask how you can solve it—that is, identify various solutions. But should you do so from the get go? Ask how to solve your problem only if you already know its root cause(s) Formulating your problem with a how is attractive because it forces you, […]
It’s like tennis, you can’t become a good problem-solver just by reading about it. You have to practice it. And just like tennis, you’ll become much better if you practice with others rather than by yourself.That’s why my graduate-level problem-solving course is not exactly a course. Rather, it’s a practical […]