As some may know, I have a book on strategic thinking in complex problem solving. It uses a story to introduce the problem-solving process and tools: one day, my dog William goes missing, and there’s a pretty good chance that…
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Decision making is a critical part of solving complex problems. In theory, it happens after framing the problem and exploring options and criteria, in the form of a climax where the fundamental components of the process—the question you’re answering, the…
Over the past five months, two Boeing 737 Max airliners have crashed, killing 356 people. Although the story is still unfolding and the investigation is underway, preliminary evidence suggests that design flaws are the cause of the crashes. Here’s a recap…
If someone starts a phrase with “strategy is about … ,” assume that what comes next is hot air. Because three phrases later, strategy will be about something else. And three phrases after that, it will be about something else….
“All models are wrong but some are useful.” – George Box As an engineer, I was trained to model the world: take a complex system—say, an oil-well drillstring extending several kilometers underground—make assumptions on what matters (e.g., contact with the…
‘Nothing avails but perfection’ may be spelt shorter: ‘Paralysis.’ — Winston Churchill Up until recently, my job entailed updating the faculty policy of a research-intensive university. How do you change the rules that regulate the life of some 500 tenured…
Many of us first interact with problems in a primary-school mathematics class. If your experience is anything like mine, it might have gone like this: “Édouard has a swimming pool. One pump can fill the pool in two hours; the…
Effective problem solvers have both deep and broad knowledge. Depth of knowledge usually isn’t the problem, because it is the central component of many formal training programs. However, most of us don’t receive much training on developing the broad, transferable or…
Isomorphic problems are those that have the same underlying structure. Recognizing that that new problem you’re facing is similar to one that has been solved before, or a simpler one, can go a long way in improving your creativity. Meet…
Recently, I had a conversation with a dean of engineering. He was looking for a big idea—one to take his school from here (top 30 nationwide) to there—the ultra-nerd stratosphere. I offered that he promoted training his students and faculty…