Not all types of evidence are equally trustworthy. The higher the level, the more confidence you can have.
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If someone starts a phrase with “strategy is about … ,” assume that what comes next is hot air. Because three phrases later, strategy will be about something else. And three phrases after that, it will be about something else….
Change is difficult. Yeah, what else is new? Well, change can be even more difficult in some situations. Take universities: the hierarchy is flat; the power is complete distributed. Take boards or C-level executives, same setup. Leading one of these…
You can conduct the best research in the world, eventually you’ll have to communicate it to others. Do a lousy job there and that will stain your entire project. Is it unfair? Sure, but that’s not the point. The point…
This entry is part of a multi-post case study. So, you’ve defined your problem; well done! Now you need to look for its root cause(s). We’ll use a specific type of issue tree: a why issue tree (or diagnostic issue tree)….