How can we increase our profitability? Why is our product underperforming? How can we provide clean drinking water to all?
Complex problem solving, which includes decision making, requires both specialist and generalist skills.
Much of our formal training targets developing specialist skills, and we usually don’t actively develop our generalist skills, i.e., our strategic thinking.
This site addresses this gap: it provides practical ideas to help you become a better strategic thinker.
Solve complex problem in four steps
One way to visualize complex problem solving is to think of it as a four-step process. The first step is to define the problem—i.e., to ensure that you are focusing on the correct problem, not on just a symptom or a less critical problem. This step is about identifying what you should be doing.
Second, you need to diagnose the problem: understand its root cause(s). This may be facilitated through using a diagnostic issue tee / diagnostic map. This step is understanding why you have the problem in the first place.
Next, identify all the potential solutions before deciding which one(s) to implement. This is how you can solve the problem.